IT support blog
This article was posted on Wednesday, February 1st, 2017 in the category IT support, and was written by Morton Bell
How good is your IT support really?
The most common misconception about IT support is that for you to be getting efficient and good IT support, you should see your IT expert on a regular basis. However we believe that the opposite is true.
Here at Backup4business, we pride ourselves on delivering the best service possible, as a result of our proactive and constant remote work, our client’s don’t often see us unless it is absolutely necessary or you request to see us.
I know this may sound odd and as though we just don’t want to see you and, in a way, it’s true, but not for the reasons you may think. As IT professionals we see constant or scheduled onsite support as a weakness in IT support service and we avoid this at all costs.
Have you been delayed from working by simple errors causing disruptions? This could be your computer crashing, unable to access printers, files, or emails etc. Of course you have, we all know that technology isn’t infallible, however the approach that you and your IT support take to those problems is key to your efficiency as a business.
All IT based disruptions waste time, and as a business you are paying your staff to sit and wait for their devices to work, so the old adage of ‘Time is Money’ has never been more true.
So what are the approaches to IT that we don’t think work for the client? Well, the two main protagonists are ‘Support on Demand’ and scheduled IT support engineering time.
In both these instances staff save problems up or try to fix them themselves, and as result of both these approaches more time is wasted and potentially the problem is worsened.
The reason for saving the problems up until your next scheduled support visit, is the same as not admitting the problem exists or trying to solve it yourselves, the key driver is trying to save the cost of the onsite engineering time.
At Backup4Business, we believe that If you had good IT support, these small errors would be dealt with quickly and efficiently, often before you even know they exist, thereby increasing the productivity and efficiency of your staff and in turn your business.
Why waste time with bad IT when, in the long haul, it’s only going to hinder your businesses success instead of assisting in it.